Looxx Support

About a session

• One session = one portrait → three plates: The Lifestyle (four cinematic frames), The Salon (six signature hairstyles), and Wardrobe Palette (six refined tones).
• A pack purchase grants you a number of sessions (1, 5, or 10).
• Each session costs one credit. Credits are decremented once your results are delivered to the device.

I bought a pack but my credits are missing

• Open the App and tap Restore Purchases on the paywall screen.
• Apple sometimes takes a few minutes to deliver a transaction; try again after a short wait.
• Still nothing? Email the address above with your Apple receipt number — we will look it up.

The App rejected my portrait

• For best results: a clear front-facing photograph in natural light, hair away from the face, neutral background.
• Avoid heavy filters, sunglasses, or extreme angles.
• You can pinch and drag in the cropper to frame the portrait yourself.

My result didn't generate

• If a session fails partway through, your credit is preserved — you will not be charged for a failed generation.
• Try again on a stronger network. Generations take 20–40 seconds typically.
• If a session credit is decremented but no result was delivered, email us with the approximate time and we will investigate the server logs.

How do I get a refund?

• All in-app purchases are processed by Apple. Refund requests must go through Apple at reportaproblem.apple.com.
• If you want us to advocate for a refund on your behalf, email us with the details.

Privacy concerns

See our Privacy Policy. We do not retain a copy of your portrait, do not require an account, and do not track you across apps.